MTA New York City Transit Authority ―
Welcome to your Aetna health benefits website. You can learn about your medical and prescription plans, wellness programs and other services available to you as an Aetna member.
If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.
Additonal contact information:
We’re here to connect you with help to cope with COVID-19. The following resources are available to provide assistance:
It’s normal to feel worried when facing the unknown. If you feel anxious, stressed or depressed, please ontact your Aetna Concierge by phone or online for a confidential chat.
Your Aetna Concierge can connect you and your family with help for:
- Emotional well-being
- Stress, anxiety, depression
- Substance abuse and addiction
- Family issues
Call 1-855-824-5349 (TTY: 711) Monday–Friday, 8 AM–8 PM ET, or log in to your member website.
24-Hour Nurse Line
Contact the 24-Hour Nurse Line for information about tests, procedures and treatment options.
Call 1-800-556-1555 (TTY: 711), 24/7 to speak with a registered nurse.
The single best way to prevent the flu is to get a flu shot. Pay nothing by simply making an appointment with your network doctor. Or you can visit one of our network flu shot providers.
Get started by visiting the Find a doctor page.
An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.
Helping you with your emotional well-being
It’s vital that you take care of your body, mind and spirit regularly to keep your health in balance. AbleTo can help, and it's part of your Aetna membership. This program offers support if you’re feeling overwhelmed by life-changing events like grief and loss, postpartum depression, cancer recovery, diabetes, and more. AbleTo behavioral health specialists are there to help you feel you can control the life event or health condition, instead of it controlling you.
Call AbleTo directly at 1-844-330-3648. Or you can contact your Aetna case manager or your Aetna Concierge and they’ll connect you.
Programs available to you
Health Discounts & GlobalFit® network
Aetna Care Management Program
Aetna® Maternity Program
Aetna Health ConnectionsSM Program