MTA New York City Transit Authority ―

Welcome to your Aetna health benefits website. You can learn about your medical and prescription plans, wellness programs and other services available to you as an Aetna member.

If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.

Additonal contact information:

bscservice@mtabsc.org | www.mymta.info

Important Announcements

We’re here to connect you with help to cope with COVID-19. The following resources are available to provide assistance:

Aetna_Icon_person-headset_rgb_v.pngAetna Concierge

It’s normal to feel worried when facing the unknown. If you feel anxious, stressed or depressed, please ontact your Aetna Concierge by phone or online for a confidential chat.

Your Aetna Concierge can connect you and your family with help for:

  • Emotional well-being
  •  Stress, anxiety, depression
    • Substance abuse and addiction
    • Family issues

Call 1-855-824-5349 (TTY: 711) Monday–Friday, 8 AM–8 PM ET, or log in to your member website.

1_Aetna_StorytellingIcon_Phone_Violet.png24-Hour Nurse Line

Contact the 24-Hour Nurse Line for information about tests, procedures and treatment options.

Call 1-800-556-1555 (TTY: 711), 24/7 to speak with a registered nurse.

The single best way to prevent the flu is to get a flu shot. Pay nothing by simply making an appointment with your network doctor. Or you can visit one of our network flu shot providers.

Get started by visiting the Find a doctor page.

1_Aetna_StorytellingIcon_Digital_Violet.pngSee if your doctor is in our network, check on claims status, find costs of care and more.

There are two ways to get started: 

1_Aetna_StorytellingIcon_Pharmacy_Violet.pngCVS Caremark® is your new prescription drug manager.

Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:

CVS Caremark: 1-855-296-7683

SilverScript (Medicare retirees): 1-855-212-0921

Learn more

1_Aetna_StorytellingIcon_Alert_Violet.pngAn Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.

How it works

Helping you with your emotional well-being

It’s vital that you take care of your body, mind and spirit regularly to keep your health in balance. AbleTo can help, and it's part of your Aetna membership. This program offers support if you’re feeling overwhelmed by life-changing events like grief and loss, postpartum depression, cancer recovery, diabetes, and more. AbleTo behavioral health specialists are there to help you feel you can control the life event or health condition, instead of it controlling you.

Call AbleTo directly at 1-844-330-3648. Or you can contact your Aetna case manager or your Aetna Concierge and they’ll connect you.

Programs available to you

Health Discounts & GlobalFit® network

Learn more

Aetna Care Management Program

Learn more

Aetna® Maternity Program

Learn more

Aetna Health ConnectionsSM Program

Learn more