MTA New York City Transit Authority ―

Welcome to your Aetna health benefits plan. The best way to stay connected and manage your health care is with the Aetna HealthSM app.

If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.

Additonal contact information: |

1_Aetna_StorytellingIcon_Pharmacy_Violet.pngCVS Caremark® is your new prescription drug manager

Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:

CVS Caremark: 1-855-296-7683

SilverScript (Medicare retirees): 1-855-212-0921

Learn more

1_Aetna_StorytellingIcon_Alert_Violet.pngIts OK to take the call!

An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.

How it works

We’re here to connect you with help to cope with COVID-19

Aetna_Icon_person-headset_rgb_v.pngAetna Concierge

It’s normal to feel worried when facing the unknown. If you feel anxious, stressed or depressed, please ontact your Aetna Concierge by phone or online for a confidential chat.

Your Aetna Concierge can connect you and your family with help for:

  • Emotional well-being
  •  Stress, anxiety, depression
    • Substance abuse and addiction
    • Family issues

Call 1-855-824-5349 (TTY: 711) Monday–Friday, 8 AM–8 PM ET, or log in to your member website.

1_Aetna_StorytellingIcon_Phone_Violet.png24-Hour Nurse Line

Contact the 24-Hour Nurse Line for information about tests, procedures and treatment options.

Call 1-800-556-1555 (TTY: 711), 24/7 to speak with a registered nurse.


1_Aetna_StorytellingIcon_Digital_Violet.pngSee if your doctor is in our network, check on claims status, find costs of care and more.

There are two ways to get started: